Loyalty360 Announces Winners for 2021 Loyalty360 Awards at Loyalty Expo

By Carl Norcott.
Updated Nov 2, 2021

CHARLOTTE, N.C. (PRWEB) November 02, 2021 - Loyalty360, the association for customer loyalty, is proud to share the winners of the 2021 Loyalty360 Awards, which were announced on October 27 during the annual Loyalty360 Loyalty Expo in Charlotte, North Carolina.

The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, andmost importantlymeasurable way, says Mark Johnson, Loyalty360 CEO. Loyalty360 awarded finalists in 15 categories, each representing a key facet of a brands customer loyalty focus.

Winners for the prestigious Loyalty360 360 Degree Award were also announced during the ceremony. This award recognizes the brands with the best overall weighted average finishes across multiple categories, as well as the suppliers that had the highest weighted average with single or multiple clients across categories.

The winners for the 2021 Loyalty360 Awards were:

B2B Customer Loyalty

Innovation in Personalization

Customer Loyalty Innovation and Transformation

Program Partnerships

Employee Engagement and Impact

Customer Insights & Metrics

Creative Campaign

Customer Loyalty Strategy

Loyalty Program Design

Technology and Trends

Incentive and Reward Design

Social, Community, and Customer Advocacy

Social Impact and CSR

CX Strategy

Mobile-First Customer Experience

360 Degree (Supplier)

360 Degree (Brand)

In September, brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, which represents some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brands award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, bronze, and honorable mention (if applicable) winners in each category.

The Loyalty Expo and the Loyalty360 Awards are crucial pieces of our mission at Loyalty360, Johnson says. We hear from attendees time and time again that the case studies presented by these finalists are among the best stories of the event, and this year we were thrilled to have the final presentations back in person. The 2021 Loyalty360 Award finalists have proven their dedication to loyalty through one or more of the most important facets we put forth as this years categories. From their internal commitment to the qualitative and quantitative metrics supporting their efforts, these award winners are in the vanguard of customer loyalty and experience.

Carly Stemmer Ivory, Vice President of Marketing at Loyalty360, added, With 44 unique brands selected as finalists over 15 categories, the 2021 Awards were one of the most competitive sets of awards yet. This years finalists come from a variety of industries and have shared a wide range of loyalty and customer experience strategies, programs, and initiatives in their submissions and presentations. The interest and variety in this years awards speak volumes about the growing interest in customer loyalty and suggest that there is not a one-size-fits-all approach or solution that can define a brands success. Brands unique insights and stories are what makes their participation in the Loyalty360 Awards great, and we look forward to their journeys and continued success.

For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

About Loyalty360 Loyalty360 is the only objective community for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, weve created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us at @Loyalty360.

About Loyalty Expo Loyalty Expo is a VoC-driven, best-practice-focused customer loyalty and reward conference. Market leaders share their experiences and insights on customer retention strategies and trends. In addition, the Expo provides the knowledge necessary to guide customers on the path to loyalty and has earned a reputation as one of the industrys premier events.