Venio Systems Appoints New Leadership to Champion the Customer Experience

By David Lemon.
Updated Aug 30, 2022

FAIRFAX, Va. (PRWEB) August 30, 2022 - Venio Systems is pleased to announce the addition of two new members to our Executive team: Senior Director of Customer Success and Vice President of Operations.

We believe these new additions will strengthen the overall customer experience of our software and lead to a more collaborative approach to eDiscovery technology and process. Read on to learn even more about the experience we have added to our team.

Senior Director of Customer Success

Tonya Mullins (she/her) will be taking on the role of Senior Director of Customer Success. She brings a wealth of eDiscovery experience from sales, project management, software development, and business intelligence. She most recently served as the Director of Integration at Legility, where her role helped integrate internal technical and legal solutions. She knows what it takes to successfully combine peoples talents with technology and innovative processes to deliver on clients expectations.

Combining Tonyas experience with Venios end-to-end eDiscovery solutions and her knowledge and passion for customer success makes her a perfect fit for the role.

I am thrilled to be joining the innovative team at Venio providing support through the Customer Success role. I have always been impressed with the power and technology Venio provides to the eDiscovery world and I am looking forward to using my experience to help in this process. I have a real passion for helping customers discover how technology can relieve their pain points and challenge them to try new workflows and processes, says Mullins.

Vice President of Operations

Ronnie Johnson (he/him) will be serving as our new VP of Operations. He brings over 25 years of experience in building and leading successful teams, as well as 17 years utilizing multiple processing and review platforms in eDiscovery. He has a Bachelor of Science in Business Management with a focus on organizational leadership.

Most recently, Johnson served as the Sr. Dir. of Operations at Legility where he led eDiscovery operations with both domestic and international teams. Johnson consistently demonstrates great communication, leadership, and organizational skills. He has a long history of eDiscovery application testing and evaluation, as well as extensive experience with processing and hosting services. The experience he brings demonstrates a great depth of industry understanding, which will ensure our customers receive the best-in-class software with Venio.

In all my years managing successful eDiscovery teams, one of the best platforms Ive used is Venio Systems because of its reliability, strong and intuitive technology, and unparalleled client support. For these same reasons, Venio was my first choice after deciding to change from a legal service provider to a software vendor. I am incredibly thrilled to join the Venio team and look forward to helping write successful chapters in their story, says Johnson.

New Customer Benefits

These changes to our leadership team provide a plethora of new opportunities for our customers. With trusted advisors, like Mullins and Johnson, you can be sure your eDiscovery journey will be thoughtful and efficient.

In the short time, theyve been on the Venio team, Mullins and Johnson have already begun applying their subject matter expertise and knowledge to improving processes. Their hard work and passion have led to more streamlined internal processes at Venio, which serve to enhance the overall customer experience.

I could not imagine two more talented and qualified executives to add to our team. Tonya and Ronnie have managed thousands of client projects and requirements in their combined 30 years of industry experience, says Venios CEO, John Burchfield. They each bring a unique skill set but have a shared passion for extraordinary client service. We couldnt be more thrilled to have them on the team, and we know our clients will feel the same.