Pennsylvania-based Credit Union goes live with Call/Contact Center Outsourcer

By Carl Norcott.
Updated Aug 9, 2021

ROCKFORD, Ill. (PRWEB) August 09, 2021 - AnyHour Solutions, a provider of comprehensive call/contact center outsourcing services for financial institutions for nearly 30 years, announces that NE PA Community Federal Credit Union of Stroudsburg, PA ($172M assets, 13,500 members) has signed an agreement with AnyHour Solutions and recently went live using the companys services.

NE PA Community Federal Credit Union (NEPAFCU) is utilizing a full suite of AnyHours call center outsourcing services to support their members with overflow and after-hours support to supplement the credit unions internal contact center.

AnyHour Solutions is providing their AnyHour MSR service comprehensive member service support via usage of their integrated call center software solution provided by Bedford, NH-based KIVA Group, Inc. a leading multi-channel sales and service CRM/CEM software vendor. KIVAs solution provides a real-time interface to NEPAFCUs Symitar Episys core processing system.

AnyHour Solutions understands the important role that a call center plays in the credit union service experience, commented NEPAFCU President/CEO Mark T. Filbert. Any Hour has created a solution that integrates technology, security, and excellent member experience to ensure that members have access to credit union services 24/7/365. It is clear that we made the right choice partnering with Any Hour Solutions.